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SVC International Visa Debit Card / ATM Redressal

ATM Redressal :

The following procedure is for customers wherein the ATM transactions that are transacted through the BANCS/NPCI Network ATMS (example:- AXIS, IDBI, BOI….) are Declined.

For e.g., Cash is not dispensed; but the customer account is debited.

In order to help our customers best way forward, we request that customer should fill in the declaration form (click here to download form) and should provide the following details:

  1. Details of transaction:- Account number, 16 digits Card Number, Transaction Amount (amount debited from the concerned A/c) , Location of the ATM and name of the Bank.
  2. Transaction decline slip given by ATM (If any)
  3. Letter from The customer  

 The Bancs/NPCI will settle the claims within 7 Calendar Days after filing the chargeback. The designated branch will be notified by the Head Office on receipt of the chargeback  authorization/Denial.

SVC International Visa Debit :

SVC International Visa Debit Card Redressal :- For any disputes on Point of Sale /Ecommerce transaction please fill up the form and submit the same to the base branch. Alternatively fill up the form and send it to the centralizedcarddivision@svcbank.com.

Hot marking of cards

Hot marking is very simple. Just send an SMS STOPCARD to 9820620454 through your registered mobile number. Your card will be hot marked immediately and you will receive a confirmation instantly. Alternatively you may call on 022-66999999 / 71999999 for blocking your card.
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