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Grievance Redressal Procedure
 

Grievance Redressal Mechanism in The Shamrao Vithal Co-operative Bank Ltd

Customers are advised that The Shamrao Vithal Co-operative Bank Ltd. has a put in place customer grievance redressal mechanism and processes to ensure prompt in-house resolution of all their customer complaints, which is as under:

I. Complaint Book is available in each branch for the convenience of the customers to lodge complaint.

II. To file your complaint online, please Click Here

Time frame for resolving the complaints received at different levels:

If the complaint is made with the Branch Head, it will be resolved within 4 working days from the date of the receipt of the complaint by the Branch Head.

a. If there is no response to your complaint after expiry of  4 working days  from the date of the receipt of the complaint by the Branch Head, then it may be referred to respective DM, Branch Banking at C.O./Zonal Office (Second level).

b. If there is no response to your complaint after expiry of 4 working days from the date of the receipt of the complaint at the DM level, then it may be referred to AGM/DGM level (Third level).

III. Bank has 5 Zonal Offices headed by Divisional Manager /Asst. General Manager/Deputy General Manager. Addresses along with Telephone Nos. & Fax Nos. of these Zonal Offices and branches covered under these Zones are as under:

Zone Name Branches Covered Second Level Contact Third Level contact Contact No. Fax No.
Mumbai Mumbai, Navi Mumbai, Thane, Nashik, Nagpur, Goa & Gujarat State Divisional Manager, Branch Banking, Mumbai   Asst. General Manager, Branch Banking, Mumbai   022-66 999 999 022 –
66 999 818
Pune Branches in Pune area, Aurangabad, Jalna, Jalgaon, Akola, Ahmednagar, Latur, Indore Divisional Manager, Branch Banking, Pune   Asst. General Manager, Branch Banking, Pune 020– 60606071 -
Kolhapur Branches in Kolhapur area, Icchalkaranji, Jaisingpur, Karad, Sangli, Belgaum Divisional Manager, Branch Banking, Kolhapur  Asst. General Manager, Branch Banking, Pune 0231-2659527 0231-2667724
Bengaluru Branches in Bengaluru, Mangalore, Shirali, Hubli, Dharwad, Chennai, Hyderabad, Mysore, Coimbatore Divisional Manager, Branch Banking, Bengaluru  Asst. General Manager, Branch Banking, Bengaluru 080-26676305 080-26604785
New Delhi Branches in New Delhi Dy. General Manager, New Delhi Dy. General Manager, Credit, Mumbai 011-25753864 011- 25753869

IV. In charge of Loans & Advances –Retail, SME & Large Borrowers

Mr. Ajit E. Venugopalan
Chief General Manager, Credit
The Shamrao Vithal Co-op Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai -400 055


V. In charge of Branch Banking and Retails Assets and Liability, Debit Cards, Alternate Business Channels

Mr. Ravikiran S. Mankikar
Chief General Manager – Branch Banking
The Shamrao Vithal Co-op. Bank Ltd
Unit No.601-602-603
Dosti Pinnacle Plot No. E-7
Road No.22
Wagle Estate, Thane 400604


VI. If the customer is not satisfied with the reply given by GM he may approach Nodal Officer of the Bank, appointed by our Bank under the Banking Ombudsman Scheme, 2006.

Mr. Manoj M. Rane
AGM-Privilege Banking (Nodal Officer)
The Shamrao Vithal Co-op. Bank Ltd.
Unit No.601-602-603
Dosti Pinnacle Plot No. E-7
Road No.22
Wagle Estate, Thane 400604
Contact :  71991454
Email : ranemam@svcbank.com

VII. If customer is not satisfied with the Nodal Officer’s reply , he may approach the Managing Directorof the Bank at the following address :

Mr. Suhas N. Sahakari 
Managing Director
The Shamrao Vithal Co-op. Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai -400 055


VIII. If the customer is not satisfied with the Managing Director’s reply, he may approach concerned Banking Ombudsman at the following address:

Branch Centre

Name & Address of the Banking Ombudsman

Area of Operation

Bengaluru, Mangalore,
Hubli,
Dharwad,
Belgaum 

Shri. M. Palanisamy
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bangalore-560 001
Tel.No.080-22210771, 22180227, Fax. 080-22244047
email: bobangalore@rbi.org.in

Karnataka

Chennai

Shri U. Chiranjeevi
C/o Reserve Bank of India,
Fort Glacis,
Chennai 600 001
Tel No.044-25399170, 25395964, 25399159, 25399158 Fax. 044-25395488
email: bochennai@rbi.org.in

Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands

Gujrat

Shri. Sunil T. S. Nair
C/o Reserve Bank of India
La Gajjar Chambers,
Ashram Road,
Ahmedabad-380 009
Tel.No.26582357/ 26586718 / 2657 5807
Fax No.079-26583325
Email : bogujarat@rbi.org.in

Gujarat, Union Territories of Dadra and
Nagar Haveli, Daman and Diu

Hyderabad

Dr. N. Krishna Mohan
C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad,
Hyderabad-500 004
Tel.No.23210013/23243970
Fax No.040-23210014
Email:  bohyderabad@rbi.org.in

Andhra Pradesh

Mumbai & Rest of Maharashtra & Goa,

Smt. Ranjana Sahajwala
C/o Reserve Bank of India
Byculla Office Building,4th Floor,
Opposite Mumbai Central Railway Station,
Byculla Mumbai-400008
Tel.No. 022-23022028
email: bomumbai@rbi.org.in

Maharashtra and Goa

New Delhi

Shri R K Tandon
C/o Reserve Bank of India,
Sansad marg,
New Delhi - 110001
Tel.No.011-23730632 / 23730633
/ 23766130 / 23766131 Fax No.011 - 23725218
email: bonewdelhi@rbi.org.in  

Delhi, Haryana,
Jammu and Kashmir and Ghaziabad district of Uttar Pradesh

Madhya Pradesh

Shri A.F. Naqvi
C/o Reserve Bank of India
Hoshangabad Road,
Post Box No.32,
Bhopal-462 011
Tel.No.2573772/2573776
Fax No.0755-2573779
email: bobhopal@rbi.org.in
Madhya Pradesh and Chattisgarh

Jaipur

Shri R Giridharan
C/o Reserve Bank of India
4th floor,
Rambagh Circle,Tonk Road
Jaipur-302 052
Tel.No.(0141)5107973/5101331
Fax No.0141-2562220
email: bojaipur@rbi.org.in
Rajasthan

To Download Banking Ombudsman SchemeClick here

 
 
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Kind Attention Customer/Member

W.E.F.01-06-2015,TDS will be applicable if interest accrued/paid on TD/RD exceeds Rs10,000/- p.a.Contact base branch for further details.

 
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